Questions about the customer account
Questions about payment & billing
Please first check the certificate that we issued for the e-vignette. There you will find information about the validity period, the registered number plate and the vehicle category. Make sure that you have not made any typing errors when placing your order and that all the information printed on the certificate is correct.
You must then contact the issuer of the toll fine. Vintrica does not issue the penalty notice and has no control over the penalty. You must resolve the matter separately with the issuer of the toll penalty. Vintrica has no influence over decisions about toll penalties.
Questions about the order process
Questions about automatic renewal
Questions about the vignette requirements in Bulgaria
- Motor vehicles with at least four wheels intended for the carriage of passengers;
- Motor vehicles with at least four wheels intended for the carriage of goods;
- Off-road motor vehicles.
Vehicles with a trailer the permissible total weight of which exceeds 3.5 tonnes require an additional vignette for the trailer in the same category.
- 1 week
- 1 month
- 3 months
- 1 year
- 1 weekend (Friday 12:00 - Sunday 23:59)